Returns & Order Cancellations
Trial Period Returns Policy
Product Returns are only offered under this “trial period” return policy. NO OTHER product returns will be accepted. Please make sure you want the item(s) you are purchasing through our website before checking out.
We offer a 14 day trial period on all holsters WITH THE EXCEPTION OF CUSTOM APPROVED WORK HOLSTERS. Once we customize the holster with approved changes, there is no longer a trial period available. We DO NOT offer a trial period on magazine holders. All sales on mag holders are final.
On all of our standard run holsters, the buyer may return the holster under the trial period within 14 days for a full refund under the following conditions.
Our trial period return policy is based on a legitimate trial of our holster(s). The original consumer must actually test out the custom concealed carry holster by wearing it for at least seven days and the recommended eight hours a day. All trial period returns must receive authorization via email or via our website contact system. Non-trial period returns will not be accepted for any reason. Buyer mistakes or placing the wrong order will not be eligible for returns. However, mistakes or incorrect orders will be eligible for a change of order under our “order change policy”. Once a legitimate trial period return is determined and authorized the buyer must return the holster in normal, new condition. Once the holster is received in good condition (please see the note following on holster return condition exceptions) we will issue a refund for the full purchase price of the holster. The buyer is responsible for return shipping charges.
Please note: damaged, torn, stained, ripped or otherwise abused merchandise will not be eligible for a return and will be promptly rerouted back to the buyer. A special note to pet owners: We realize you love your animals, but a holster returned with pet hair on it or lodged in it will not be accepted for return and will be promptly rerouted back to the buyer.
Due to the custom nature of our business and the long manufacturing process for each custom piece we do not process order cancellations for any reason. Please be sure that you want the item before pressing "buy it now". Our trial period is for a "legitimate trial period experience" and not to be used as an abuse of our cancellation policy.
Order Change Policy
In the event you have placed the wrong order or would like to make a change to an existing order the following will apply. We will change your order or give you credit toward another item provided we are not in the final stages of processing your original purchase. Changes can only be made to an order if the actual change requested is available (eg: you cannot request to change to a gun we do not support).
If we are in the final stages of processing your order or you have already received your order and need to make a change there will be an applicable “order change” fee determined by the details of the change necessary. PLEASE NOTE: If you need to change your order please send us an email with the subject line reading: ORDER CHANGE in capital letters. This will draw attention to the email out of the thousands that we receive.